For the past decade, across full-time and consulting roles in local and state governments, Fortune 500 enterprises, startups, and nonprofits, I have designed learning and training programs that supported the growth and development of multi-disciplinary teams and community members. As a result, employees and leaders felt empowered to do their jobs, and communities were more prepared to access life-saving products and services.
I apply principles in anti-racism, systems thinking, and visual learning to plan learning curriculums and methods, deliver instructional content, and evaluate behavioral outcomes.
Through interactive activities that are rooted in power sharing, co-ownership, and trust, I help you define a theory of change, research and evaluation questions, recruitment, incentives, and templates like interview guides and surveys. I foster meaningful participant experiences that generate stories and inform the direction of your project. I simplify complex scientific concepts into actionable and engaging research insights.
Ever told yourself, is X solution what our community needs? Or what does our community want in terms of Y? I teach and train your teams how to use human-centered design methods, tools, and interactive visual activities to generate participation and engagement with your communities. I develop playbooks and best practices to power share, center lived experiences, and advocate for your communities. Through experiential workshops, you will learn by doing.
I help you plan, execute, and deliver complex, large-scale, high-impact projects. Whether starting a new project or jumping during a project, I define group norms, and root causes to urgent issues. I am an operational center of excellence for all teams to deliver their best work on time, within scope, and under budget using agile and waterfall methodologies. I simplify and communicate messy work packages in plain language.
I strategize, design, and develop learning and educational experiences. I optimize and develop your employees' and communities' capacity and capabilities through job aids, curricula, and more. I use design thinking activities to create learner-centric curriculums and eLearning programs. I design engaging and easy-to-follow training materials for inclusive learning pathways.
Learning & Behavior Change Strategy
I use behavior change models to keep your teams updated with the latest skills, reach their capabilities, and improve their decision-making skills. I define learner-centered instructional interventions such as game-based learning based on the desired performance outcome. I build a learning culture with the science of expertise development to design experiences that support complex skill development.
I work with SMEs to assess learner needs and write outcomes-based courses, workshops, and other professional learning opportunities. I align with best practices in antiracist education, universal design for learning principles, accessibility standards, and the Learning Forward Standards for Professional Learning. I write storyboards and scripts and produce tutorials.
"Working with Elham is the single best thing we could have done to yield better outcomes and increase the impact of our project. Elham served in an advisory capacity, bringing a wealth of experience and knowledge as an experienced HCD practitioner to help assist in drafting effective research plans. She was also instrumental in the development of impactful HCD Design Sprint facilitation tools, and she provided effective insights and guidance around data synthesis and analysis. I was particularly impressed by her ability to produce quality work, despite time constraints and managing other projects. This was a high-visibility project that will certainly influence the operational culture of our agency, and we can attribute these successes to our partnership with this amazing UX Researcher. Elham would be an asset to any project team. "
Oklahoma Department of Human Services
- Tyson Foods
- Avocado Green Mattress
- US Digital Response
- New York State DoH
- Boston Scientific
- Bureau Veritas
- Think of Us
- City of Los Angeles
- Columbia University
- AmCham Bahrain
- United Vein Centers