My Mission

  To impact public health outcomes through human-centered, evidence-based design.  

I integrate service design and health experience strategy to reimagine public health programs and healthcare service delivery. I care about issues in child health, homelessness, mental health and substance use disorders.


With my approach, health systems, hospitals, agencies, health professionals, and patients have benefitted from:

  • Improved patient outcomes

  • Increased patient loyalty and retention

  • Increased patient satisfaction

  • Improved CAHPS scores

  • Decreased readmissions

  • Increased market share

  • Reduced clinician burnout

  • Improved employee satisfaction

  • More consistent reimbursement

I believe that empathy and a life-centered approach drive meaningful healthcare services and powerful digital health experiences.

© 2019 Elham Ali, MPH, PMP

A brand of Jumana Design LLC

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